General Policies & Guidelines
Updated May, 2024
Policies & Guidelines
Price Quotations
Price lists are subject to change without notice. All quotes are valid for thirty (30) days from the date of the quotation unless otherwise specified.
Credit Approval
New customers seeking credit terms must complete LBS standard credit application and return it as instructed for credit approval. This process can take up to two weeks, depending on the response time of references. Customers without credit approval must pay via ACH, check, or with credit card in advance. MasterCard, Visa, and American Express are accepted.
Terms of Sale
- Payment Terms: Standard Payment Terms are Net 30 days, subject to credit approval.
- Freight Terms: F.O.B. Origin, unless specified otherwise in writing and stated on the invoice. Title and risk of loss or damage pass to the buyer upon delivery to the carrier.
- Discounts: Any allowable cash discounts apply to material costs only. Payment terms are detailed on each invoice.
Cancellations
Cancellations are accepted only if notification is received prior to the goods being manufactured. If goods are processed before notification, the buyer is responsible for payment. We reserve the right to manufacture materials immediately upon receipt of a purchase order.
Late Delivery & Back Orders
LBS strives to ship on the acknowledged dates. However, we will not assume financial responsibility for additional costs resulting from missed ship dates or late deliveries, including charges incurred for expedited shipping. Special delivery requirements (liftgate, inside delivery, etc.) will void any shipping delivery time estimates. In the event that a product is backordered, LBS will notify the customer of the delay. A backorder will be annotated on the packing list received with the partial order for documentation. LBS will work to fulfill the backorder in a timely manner.
Material Quality Policy
Materials shipped from our facilities are expected to be used without problems and meet specifications. Materials converted at our plant are visually inspected; for others, we rely on vendor quality assurances. If a problem arises:
- Cease use immediately.
- Determine the cause.
- Decide on a remedy (replacement, extra labor, etc.).
Report the problem and discuss potential solutions. LBS does not accept any responsibility beyond the cost of our materials. If agreed that the material is at fault, we will replace it, authorize extra labor, or find another solution. Returns require authorization; do not return materials without it.
Return of Materials
Materials can be returned within ninety (90) days of invoice if unconverted, in perfect condition, and in original wrapping, subject to a 25% restocking fee. Freight charges for returns are the buyer's responsibility. Damage during transit will be deducted from the credited amount. Converted items, non-stock, and special items are non-returnable. Returns require prior authorization and must comply with provided instructions. Unauthorized returns will be refused at the receiving dock.
Items stored in the customer's warehouse for more than ninety (90) days are not returnable unless agreed upon in writing.
Specific Policies for Custom and Unconverted Items
- Custom Orders: These are not returnable unless there is a quality issue or an error on LBS’s part.
- Unconverted Items: Items like full rolls of cover materials or master sheets of board can be returned with a restocking fee and shipping at the customer's expense, unless due to quality issues or errors.
Inspection Upon Delivery
We recommend inspecting items upon delivery. LBS will not accept responsibility for product quality that has been stored in customer’s possession for over ninety (90) days without prior authorization.
